Contact Menulog Customer Service
Menulog Phone Numbers and Emails
Sales/ Reservations:
-
+6 123 813 8169
Legal:
-
+6 129 240 8188Privacy Inquiries
Menulog Emails:
Menulog Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Menulog Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Menulog is 61292408188. 70% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 46% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Tuesday, while the shortest are on Sunday.
Be prepared for the call as Menulog may ask you for the following information to identify you as a customer: email, phone number or order id or tracking no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Menulog Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Menulog is 61292408188. 70% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 46% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Tuesday, while the shortest are on Sunday.
Be prepared for the call as Menulog may ask you for the following information to identify you as a customer: email, phone number or order id or tracking no.
People call Menulog mainly because of account, product/ service, shipping and delivery.
6% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Menulog is enquiries@menulog.com. 77% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact Menulog Customer Service?
Contact Information
Menulog Website:
Menulog Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
Ste 901, Level 9, 447 Kent St.
Sydney, NSW 2000
Menulog Customer Service Reviews
Company doesn't care, customer service is crap service. Wouldn't ever give it a high rating. No response to number and when you email they get back to you and say that they investigate but don't
How Good is Menulog's Customer Service?
*** no answrr
Till not good
I was verbally abused by a driver who was at the wrong house. He was three blocks away and demanded we come and pick it up from him. I tried to explain how unreasonable that was and he started shouting at me and then hung up.
While the customer service officer said he would issue Menulog credit, he would not tell me what if any action would be taken regarding the abhorrent behaviour of the driver. Needless to say, I’ll be avoiding Menulog like the plague.
Zero stars.
Still after refund and delivery driver as seen on cameras has delivered to wrong address so never got food and was charged.
044739****
I paid $43 for food as I can't walk somewho the delivery was not include I contact the shop and they can't do anything but told me to cancel and start again but Menulog wants full payment again because it's to late shop has already prepared food so it would cost me $43 to add delivery to my order tried to call and chat on line to Menulog but that proved impossible so I got my friend to bring it 5 hrs later
Very happy they was great
Summary of Menulog Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Menulog?
Shipping and Delivery Question:
- “Join me on Menulog to earn money for delivery”
- “I didn't receive my order”
- “No delivery”
Product/ Service Question:
- “Where food is not moving”
- “My food hasn't come”
- “Complaint”
Account Question:
- “My account is activated”
- “Account”
- “Account activate”
Activation/ Cancellation Question:
- “I need to cancel your service”
- “Cancelled order”
- “Cancel order”
Refund Question:
- “Late refund”
- “Refund”
- “Need refund”
Request for Information Question:
- “Help with order”
- “Need help with time on order”
- “Request to return to Network”
Payments and Charges Question:
- “I didn’t get my order last night, I paid $60 for the meal and it never turned up. I need a refund”
- “Double charged”
- “Coupon not working”
Return/ Replace Question:
- “Change delivery address”
- “Change zones”
- “Incorrect delivery”
Website/ Application Question:
- “The app says my order has been delivered but I haven't received my order.”
- “Application”
- “I cannot finish My application like a courier”
Staff Question:
- “I want to get menulog services for my restaurant”
- “Poor service”
- “Customer service”
Cards Question:
- “I didn't order. but someone use my card.”
- “Lastnight I made a purchase with McDonald's, I used my card, I've realised the money didn't come out of my account, the Money came out of an account that has nothing to do with my order.”
- “I am trying to pay with my gift card and it's not working”
Employment Question:
- “Data provider job offer”
- “I am a driver and I cannot clear the last job from the app ...5291m my phone, i have delivered the order and a diuble order has come through, but I need this job cleared first”
- “Employment opportunities”
Other Question:
- “Regarding my restaurant”
- “My resent menu log driver”
- “Urgent”
Compare Menulog Customer Service To
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