Menulog
Menulog Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Menulog has a 1.4 star rating from 420 reviews and only 9% would recommend, with most users reporting dissatisfaction and widespread delivery and support problems.
Positive Feedback
Some customers note convenience of ordering and occasional successful deliveries in Menulog reviews, but positives are limited.
Negative Feedback / Risk Areas
- Frequent delivery failures, wrong or cold orders and drivers not contacting customers.
- Poor or unresponsive customer service and long delays resolving Menulog customer complaints.
- Repeated issues with refunds and double charges causing unresolved billing and refund requests.
Key Takeaways for Future Customers
- Expect potential delivery and reliability issues; consider ordering locally instead.
- Document orders and chase refunds early as customer service and refund processing can be slow.
- Be cautious when using Menulog for time-sensitive or expensive orders due to reported problems with drivers and account activation.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Menulog has a 1.4 star rating from 420 reviews and only 9% would recommend, with most users reporting dissatisfaction and widespread delivery and support problems.
Positive Feedback
Some customers note convenience of ordering and occasional successful deliveries in Menulog reviews, but positives are limited.
Negative Feedback / Risk Areas
- Frequent delivery failures, wrong or cold orders and drivers not contacting customers.
- Poor or unresponsive customer service and long delays resolving Menulog customer complaints.
- Repeated issues with refunds and double charges causing unresolved billing and refund requests.
Key Takeaways for Future Customers
- Expect potential delivery and reliability issues; consider ordering locally instead.
- Document orders and chase refunds early as customer service and refund processing can be slow.
- Be cautious when using Menulog for time-sensitive or expensive orders due to reported problems with drivers and account activation.
Media from reviews
Sydney, New South Wales
My resent menu log driver
So I was bored so I decided to order something after that I decided to get some kfc the driver then show shows up spits on me eats my chips
- Fast delivery
- Bad service
Preferred solution: Full refund
User's recommendation: Find a good driver
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRequest to return to Network
My account was deactivated a long time ago by one of the managerial team. I tried on multiple occasions to write apology emails requesting forgiveness but in vain.
Due to the importance of this platform to me, I am unable to keep quiet. I am here again to request a return to the network. I learned a lot in terms of community guidelines.
I am committed to proving my loyalty and improvement during my work. Regards, Asalie Hagenimana
Preferred solution: Apology
User's recommendation: Following community guidelines and becarefull for all details when at work.Respect showing toothers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLate delivery
The order took more than an hour to be delivered, and my order was delivered without the driver ringing the doorbell to let me know they had arrived.
- Delivery takes more than an hour to be completed
Preferred solution: Full refund
User's recommendation: Choose a different delivery provider
Sydney, New South Wales
Join me on Menulog to earn money for delivery
I was trying to apply but cant open the next step please thats why I was calling cos I need the job food delivery.
Thanks
@MakeritaLevaai
User's recommendation: I was trying to do the application but doesn’t working already created the account but can’t do it again and open the next step please
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund required !
order 91675****
I want a refund. I placed my order at 5:34 PM with a 20-minute estimated delivery time, so it should be 5:54 PM.
I called the restaurant at 6:45 PM after waiting over 1 hour for the delivery. The owner said he will start to make the order and asked if I could wait 15–20 minutes. I said no, I have an appointment at 7 PM elsewhere, and I'm leaving the house, so I have to cancel and get a refund. I called the restaurant again at 7:20 PM and asked why he marked it as delivered.
He said he had. I said I am not home and I cancelled the order already on Menulog.
He said he will refund; where is my refund reference number? Or confirmation of refund email?
- No customer protections for refunds
Preferred solution: Full refund
Brisbane, Queensland
Where food is not moving
They didnt say anything to me it was all AI I couldnt hear the AI because of how bad it was I I couldve done a better thing and they told me to go to their website when Ive been waiting for the past four hours for my food
User's recommendation: *** no
Sydney, New South Wales
Help with order
I had to wait over an hour just to even be given a driver the supposed drop off time kept changing and when I messaged the customer support literally no one responded back the driver only made it to the store within the last 5 mins of it closing I had to move around my plans that night cause the order was so delayed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerForgot items which I had already paid for and lost out on money
I'm really disappointed in their customer service. I have already paid for items I didn't receive. I really think they need to improve their communication with customers related to their items.
- Fast
- Did not receive my items and no refund
Preferred solution: Full refund
User's recommendation: I recommend NOT using menulog
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can't active my menulog delivery app.
I already mailed you two days before and didn't get any reply from you. Please resolve my problem.
Thanks. Ansar
Preferred solution: Deliver product or service ordered
Why my app got blurred on my way to the client house ?
I am not sure why my menulog got blurred while I was dropping off the food at the client place this afternoon !!
User's recommendation: No recommendation please.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy issue is not responding
My account is not working plz start my account i cl every day my issue is not resolved so I humble request plz start my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder not recieved, delivered to the wrong address.
No one has bothered to contact me to resolve this issues. I'll never use menulog again. I won't hesitate to share this incident with others, and I won't order food from the restaurant either
Hello, I placed an order yesterday. Despite the app showing order delivered, it did not arrive. I made contact, and the chat was closed despite being unresolved.
Today a neighbour brought the order over; she had noticed a bag outside her front door this evening.
My order was delivered to the wrong door. I would like a refund, please.
The order number is 91664****.
- Normally a trustworthy service
- Hard to resolve my issue the need help option is unsatisfactory
Preferred solution: Full refund
User's recommendation: Follow up on orders not recoeved
Account activate
Please activate my account. Please, I'm Gulab Singh.
Hello team, can you check my account please? Not more source income.
Preferred solution: Deliver product or service ordered
Adelaide Cbd, South Australia
Account activated
I m trying to contact menulog they are even answering so disappointing they dont even care. I struggling in activeing my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDisgusting company
Driver never delivered my food - he lied about why he couldn't get it, then turned his phone off. Menu logs customer service is totally hopeless and kept saying the food was on the way when clearly it wasn't!
Then they also stopped talking when I sent photos to prove the lies! DO NOT USE MENULOG
- Nonr
- Do not deliver
Preferred solution: Full refund
User's recommendation: DO NOT EVER USE MENU LOG
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHaven’t received order
In system it shows the ordered delivered but havent received my order till now. So where is my order
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